General information

This document defines the principles of the Privacy Policy in the Online Store (hereinafter referred to as “Online Store”). The administrator of the natureessence.ch online store is Nature Essence, Grosspeteranlage 29, CH-4052 Bzylea, Switzerland. The words used in capital letters have the meanings given to them in the regulations of this Online Store. Personal data collected by the Administrator of the Online Store are processed in accordance with the provisions of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27.04.2016 on the protection of individuals with regard to the processing of personal data and on the free flow of such data and repeal of Directive 95 / 46 / EC (general regulation on data protection) (OJ L 119, p. 1), hereinafter referred to as: GDP. The Administrator of the Online Store makes a special effort to protect the privacy and information provided to him regarding the Customers of the Online Store. The Administrator selects and applies appropriate technical measures, including programming and organizational measures, ensuring protection of the data being processed, in particular protecting data from unauthorized disclosure, disclosure, loss and destruction, unauthorized modification, as well as against their processing in violation applicable law. The addressee of the possibility of using the Goods and Services available on the website are not children under the age of 18. The personal data administrator does not anticipate the deliberate collection of data on children under the age of 18.

Personal data

The administrator of your personal data is the Administrator of the Online Store. In the matter of your personal data, you can contact the personal data administrator via: electronic mail, traditional mail.

Objectives and legal grounds for the processing of personal data

The personal data administrator processes your personal data for the following purposes and scope: take action before concluding the contract at your request, i.e. data provided in the online store order form, i.e. e-mail address, your name and data provided for the purpose orders such as shipping address; in order to provide Services that do not require the purchase of Goods, i.e. browsing the Online Store websites, the Products search, we process personal data about your activity in the Online Store, i.e. data about the goods you browse, data about your device session, operating system, browser, location and a unique ID, IP address; in order to perform the Goods sale agreement (eg delivery of the ordered Goods), we process personal data provided by you when purchasing the Goods, such as your name, e-mail address, address details, payment details; in order to use statistics of individual functionalities available in the Online Store, facilitate the use of the Online Store and ensure IT security of the Online Store, we process personal data regarding your activity in the Online Store and the amount of time spent on each subpage in the Online Store, your search history, location , IP address, device ID, data about your internet browser and operating system; in order to determine, investigate and enforce claims and defend against claims in court proceedings and other enforcement authorities, we may process your personal data provided when purchasing Goods and other data necessary to prove the existence of a claim or which result from legal requirement, court order or other legal procedure ; in order to resolve complaints, complaints and requests and answer customer questions, we process personal data provided by you in the contact form, complaints and requests, or to answer questions in another form and some of the personal data provided by you in the Account, as well as data regarding the order of the Goods and other services rendered by us that are the reason for the complaint, complaint or application, and the data contained in the documents attached to the complaints, complaints and applications; in order to market our Goods and Services and our clients and partners, including remarketing, for this purpose we process personal data provided by you regarding your activity in the Online Store, including orders that are registered and stored via cookies, in particular order history , search history, clicks in the Online Store, history and your activity related to our communication with you. In the case of remarketing, we use data about your activity in order to reach you with our marketing messages outside of the Online Store and use for this purpose the services of external suppliers. These services consist in displaying our messages on websites other than the Online Store. Details on this subject can be found in the records regarding Cookies; in order to organize contests and loyalty programs, ie notifications about accumulated points, notifications about winning and advertising our offer, we use your personal data provided in the Account and when registering in a competition or loyalty program. Detailed information on this subject is provided each time in the participation conditions of a given competition or loyalty program; in order to examine the market and opinions of us or our partners, i.e. information about the order, your data provided when purchasing the Goods, e-mail address. Data collected as part of market research and opinion polls are not used by us for advertising purposes. The exact tips are given in the information about the questionnaire or in the place where you enter your details.

Categories of relevant personal data

The personal data administrator processes the following categories of relevant personal data: contact details; data on the activity in the Online Store; data regarding orders in the Online Store; data regarding complaint complaints and applications; data on marketing services.

Voluntary personal data

Providing your required personal data is voluntary and is a condition for the provision of personal data by the Administrator via the Online Store.

Data processing time

Personal data will be processed for the period necessary to carry out orders, services, marketing activities and other services performed for the customer. Personal data will be deleted in the following cases: when the data subject asks for their removal or withdraws his consent; when the data subject does not take action for over 10 years (inactive contact); after getting information that the stored data is out of date or inaccurate. Some data in the field of: e-mail address, name and surname, may be stored for the next 3 years for evidence purposes, consideration of complaints, complaints and claims related to services provided by the Online Store – these data will not be used for marketing purposes. Data concerning orders for Goods and paid services, contests and loyalty programs will be stored for a period of 5 years from the date of delivery of the order. We store customer data for a period of time corresponding to the life cycle of cookies stored on the devices or until they are deleted by the Customer in the Customer’s device. Your personal data regarding preferences, behaviors and selection of marketing content can be used as a basis for automated decisions to determine the sales possibilities of the Online Store.

Recipients of personal data

We provide your personal data to the following categories of recipients: state authorities, such as prosecutors, police, court, service providers, which we use while running an online store, e.g. for the purpose of the contract. Depending on the contractual arrangements and circumstances, these entities act on our behalf or define their goals and methods of their processing by yourself, the list of suppliers can be found on the website of our Online Store.

The rights of the data subject

Based on the RODO, you have the right to: request access to your personal data; request correction of your personal data; request removal of your personal data; requests to limit the processing of personal data; object to the processing of personal data; requests for moving personal data. The administrator of personal data without undue delay – and in any case within one month of receiving the request – provides you with information about the actions taken in connection with the request you have made. If necessary, the monthly deadline may be extended by another two months due to the complexity of the request or the number of requests. In any event, the Personal Data Administrator will inform you of such extension within one month of receiving the request, stating the reasons for the delay.

The right of access to personal data (Article 15 of the GDPR)

You have the right to obtain from the Administrator personal information whether your personal data is processed. If the Administrator processes your personal data, you have the right to: access to personal data; obtaining information about the purposes of processing, categories of personal data being processed, the recipients or categories of recipients of this data, the planned period of storage of your data or the criteria for determining this period, about your rights under the REDO and the right to lodge a complaint to the supervisory authority data on automated decision-making, including profiling and safeguards applied in connection with the transfer of these data outside the European Union; obtain a copy of your personal data. If you want to request access to your personal data, please submit your request to the email address.

The right to rectify personal data (Article 16 of the GDPR)

If your personal data is incorrect, you have the right to request the Administrator to immediately correct your personal data. You also have the right to request the Administrator to supplement your personal data. If you want to request the correction of personal data or their supplementation, please submit your request to the email address.

The right to delete personal data, so-called “The right to be forgotten” (Article 17 of the RODO)

You have the right to request the personal data from the Administrator to delete your personal data if: your personal data has ceased to be necessary for the purposes for which they were collected or otherwise processed; you withdrew your specific consent to the extent to which personal data were processed based on your consent; Your personal data has been processed unlawfully; you have objected to the processing of your personal data for the purpose of direct marketing, including profiling, to the extent to which the processing of personal data is related to direct marketing; you have objected to the processing of your personal data in connection with the processing necessary to perform the task carried out in the public interest or processing necessary for purposes arising from legitimate interests pursued by the Administrator personal data or a third party. Despite submitting a request to delete personal data, the Personal Data Administrator may process your data further in order to determine, assert or defend claims, about which you will be informed / informed. If you want to request removal of your personal data, please submit your request to the email address.

The right to submit a request to limit the processing of personal data (Article 18 of the RODO)

You have the right to request restricting the processing of your personal data when: you challenge the accuracy of your personal data – the personal data administrator will limit the processing of your personal data for a period of time to check the correctness of this data; if the processing of your data is unlawful, and instead of deleting personal data, you request to limit the processing of your personal data; Your personal information is no longer needed for processing purposes, but it is needed to establish, assert or defend your claims; when you have filed an objection to the processing of your personal data – until it is determined whether the legitimate interests of the Administrator of personal data override the grounds indicated in your objection. If you want to request a restriction on the processing of your personal data, please submit your request to the email address.

The right to request the transfer of personal data (Article 20 of the RODO)

You have the right to receive from the Administrator personal data of your personal data in a structured, commonly used machine-readable format and send them to another administrator of personal data. You can also request that the Personal Data Administrator send your personal data directly to another administrator (if it is technically possible). If you want to request the transfer of your personal data, please submit your request to the email address.

The right to object to the processing of personal data (Article 21 of the GDPR)

You have the right to object at any time to the processing of your personal data, including profiling, in connection with:

processing necessary to perform a task carried out in the public interest or processing necessary for purposes arising from legitimate interests pursued by the Administrator, personal data or a third party; processing for direct marketing purposes. If you want to object to the processing of your personal data, please submit your request to the email address.

The right to withdraw consent

You can withdraw your consent to the processing of your personal data at any time. Withdrawal of consent to the processing of personal data does not affect the lawfulness of processing made on the basis of your consent before its withdrawal. If you want to withdraw your consent to the processing of your personal data, please submit your request to the email address.

Complaint to the supervisory body

If you believe that the processing of your personal data violates the RODO, you have the right to submit a complaint to the supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place where the alleged infringement was committed.

“Cookies” files, general information

While browsing the websites of the Online Store, “cookie” files are used, hereinafter referred to as Cookies, i.e. small text information that is stored in your terminal device in connection with the use of the Online Store. Their use is aimed at correct operation of the Online Store websites. These files allow you to identify the software used by you and adapt the Online Store individually to your needs. “Cookies” usually contain the name of the domain from which they originate, their storage time on the device and the assigned value.

Security

The “cookies” we use are safe for your devices. In particular, it is not possible to get into your devices through “cookies” viruses or other unwanted software or malicious software. Types of “cookie” files We use two types of cookies: Session cookies: they are stored on your device and remain there until the end of the browser session. The saved information is then permanently deleted from the memory of your device. The mechanism of session cookies does not allow you to download any personal data or any confidential information from your device. Persistent cookies: they are stored on your device and remain there until they are deleted. Ending the session of a given browser or turning off the device does not delete them from your device. The mechanism of persistent cookies does not allow you to download any personal data or any confidential information from your device.

Objectives

We also use third-party “cookies” for the following purposes: to configure the Online Store; creating statistics that help to understand how the customers of the Online Store use websites, which allows improving their structure and content through analytical tools Google Analytics, which is administrated by Google Inc., based in the US, Google’s privacy policy is available at the following links: http://www.google.com/intl/en/policies/privacy/, http://www.google.com/intl/en/policies/privacy/partners/. Specifying a customer’s profile to display him tailored materials in advertising networks, using the Google AdSense online advertising tool, managed by Google Inc. based in the USA, the Google Privacy Policy is available at the following links: http://www.google.com/intl/en/policies/privacy/, http://www.google.com/intl/en/policies/ privacy / partners /. Specifying the Customer’s profile in order to display him tailored materials in advertising networks, using the Google Adwords online advertising tool, managed by Google Inc. based in the USA, the Google Privacy Policy is available at the following links: http://www.google.com/intl/en/policies/privacy/, http://www.google.com/intl/en/policies/ privacy / partners /. Analyze user activity to match the content they display to their profile, which helps improve the management of ad campaigns using DoubleClick analytics tools managed by Google Inc, based in the US. Google’s privacy policy is available at the following links : http://www.google.com/intl/en/policies/privacy/, http://www.google.com/intl/pl/policies/privacy/partners/. to popularize the Online Store using the Facebook.com social network, which is administered by Facebook Inc. based in the USA or Facebook Ireland based in Ireland, the Facebook Privacy Policy is available at the following link: http://www.facebook.com/help/cookies/.popiaryzacji Online Shop using the social website Instagram.com, whose administrator is Instagram LLC. based in the USA, the Instagram.com Privacy Policy is available at the following link: http://help.instagram.com/155833707900388.To know the rules of using Cookies, we recommend that you read the privacy policies of the above-mentioned companies. Cookies can be used by advertising networks, in particular the Google network, to display ads tailored to your preferences. To this end, information about how you move around the web or when you use the website can be preserved. To view and edit information about your preferences, collected by the Google advertising network, you can use the tool found at the link http: // www. google.com/ads/preferences/. By using your web browser settings or using the service configuration, you can change your Cookie settings at any time by specifying the terms of their storage and access to your device via Cookies. These settings can be changed to block the automatic handling of Cookies in the web browser settings or to inform about each time they are placed on your device. Detailed information about the possibilities and ways of handling Cookies are available in the settings of your software (web browser).

Copyright

The signs and logos on this website are registered trademarks of the Online Store Administrator. No permission or right to use the mentioned marks and logos on this website is granted, therefore they can not be used without the prior written consent of their owner.

The reproduction of all documents on this site is permitted only for the purpose of private information. Any other use of these documents, especially for commercial purposes, is expressly prohibited, except for the prior written consent of the Administrator of the Online Store.

The Administrator of the Online Store reserves the right to pursue all acts violating its intellectual property rights, including criminal proceedings.

Responsibility

All information available on this website is provided without a validity guarantee. The Online Store Administrator makes no warranty, express or implied, and assumes no liability whatsoever arising from the access or use of this website, including any damage or viruses that could degrade the quality of the computer equipment or other property owned by the user.

The Online Shop Administrator is not responsible for the correctness, errors or mistakes contained on this website. Pictures of NATURE ESSENCE products on this website have no contract value. No warranty is given regarding the correctness, accuracy or completeness of the information made available on this website. The user bears sole responsibility for the use of such information.

The Administrator of the Online Store can not be held liable for any damage, direct or indirect, regardless of their cause, origin, nature or effects, caused by access to or access to any person, as well as caused by the use of this site or trust in any information derived directly or indirectly from this site.

The User undertakes not to provide any information on this website that could lead to civil or criminal penalties and undertakes not to disseminate information that is unlawful, public order or slanderous on this website.

Sites not associated with the Online Store Administrator, having a hypertext link on this site, are not subject to the control of the Online Store Administrator, which therefore evades all liability related to their content. Links to other websites do not mean, in any case, consent or partnership between the Administrator of the Online Store and these websites, as they are subject to their own terms of use and privacy policy. In addition, no natural or legal person is authorized to place a hypertext link on this site belonging to the Administrator of the Online Store without the prior express permission of the Administrator of the Online Store.

The Online Store Administrator reserves the right to change, terminate, suspend or discontinue, at any time, for any reason and at its sole discretion, access to all or part of the site, in particular content, functionality and time of disclosure, without prior information and may not be requested liability for possible consequences resulting from these changes.